Levels of Care & Treatment Modalities

Assertive Community Treatment

As an Assertive Community Treatment (ACT) provider, you understand the importance of recovery oriented, person-centered service planning and coordination. Of equal importance is service delivery documentation, completing service plans, tracking progress, and staying in compliance with regulatory mandates. TenEleven knows how important it is that for each episode of care you have information at your fingertips to enable your program to engage and retain service recipients.    

ACT Functionality

Our comprehensive chart structure will facilitate all stages of your clinical treatment.

  • Intake/Assessment for intensity of services
  • Forms set for care plans and service delivery notes
  • Safety planning
  • Scheduling of service delivery
  • Utilization Management tracking service delivery units according to the plan of care
  • Discharge

Throughout your service delivery process, you can easily view your service recipients’ missed visits, all service delivery notes, and all services provided to help guide your care plan. 

Golden Thread

TenEleven believes in the Golden Thread concept, where basic service recipient information is entered once and populates all forms, notes, and plans throughout the episode of care. You can use eCR’s extensive form library, or develop your own forms to create that golden thread that ties your service recipients’ information together from the moment they first walk in until their last appointment.


With eCR™ the creation of a progress note is what generates the creation of a billable charge based on CMS full rate and partial rate billing rules applicable to your ACT.

Reporting & Dashboards

eCR™ has the reports and dashboard views ACT programs need to ensure your agency is always compliant and producing successful outcomes. 

  • Compliance to Business Rules Report helps keep track of regulatory requirements around assessments, care plans, and care plan reviews
  • Appointment to Progress Note Reconciliation Report ensures you are maximizing your revenue cycle by tying billable appointments to progress notes and reporting on any gaps
  • Outcomes Measurement Reports show the progress of your clients according to the assessments you use (i.e. CANS MH Assessments)

eCR™ maintains over 200 active reports, and continues to build new reports to meet the changing needs of our customers.  

See eCR™ Manage Your Agency's Service Types

Your demonstration will be tailored to show how eCR™ will specifically address the needs of your programs and service types