TenEleven News

Essex County Mental Health Cites Experience selecting in TenEleven EHR


(Buffalo, NY) Essex County Mental Health Services (the County) is a NYS OMH licensed outpatient mental health clinic that serves over 500 individuals within the County of Essex in Upstate New York.  Given the changing payment landscape for mental health service providers, the County issued an RFP in 2016 looking for an electronic health record that would assist in “making the delivery system efficient, ensuring compliance with state regulations to receive maximum reimbursement.”

According to the County Director of Mental Health Services Stephen Valley, “After trying another EHR for a couple of years, we realized we needed a system that could bring our multiple locations in sync with our central office to ensure we could maintain an efficient delivery system.  TenEleven met all of our technical requirements, but they also brought an implementation strategy that we knew would create the type of workflow efficiency we have been striving for.”

TenEleven CEO Alex Alexander points out that “TenEleven enters every new customer implementation by first asking them the questions ‘how do you want to do business?’ Once we have worked with the customer to define their desired process, that’s when we introduce the software and configure it accordingly.  When the true business process and the software have competing goals the results can be devastating and costly for mental health provider agencies like Essex County.”

The County received six vendor responses to their RFP, but TenEleven’s implementation strategy combined with years of experience providing electronic record solutions to County agencies in New York State set them apart.  Said Valley, “It became clear as we performed our due diligence that TenEleven was the vendor we wanted.  They have a proven track record implementing county agencies like ours, but were also ready to acknowledge the unique wrinkles we have here at Essex County Mental Health.”

About Essex County Mental Health

The mission of Essex County Mental Health Services is to provide community members with opportunities to improve their emotional, behavioral, and psychological well-being through therapeutic partnerships with mental health professionals. Learn more at www.co.essex.ny.us/MentalHealth.asp

About TenEleven Group

The TenEleven Group is a software and services company based in Buffalo, NY that provides software solutions for health and human services agencies. Thousands of users in hundreds of offices use electronic Clinical Record (eCR™) to manage a variety of behavioral health service types. Learn more about TenEleven including the Treatment Wizard® for Trauma Informed Care at www.10e11.com


Media Contact:

Tristan Keelan

Marketing Manager



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