Preparing for HCBS Approved Vendor: Root Causes Over Quick Fixes

For TenEleven, updating electronic Clinical Record (eCR™) for the Home and Community Based Services (HCBS) roll-out has been about understanding root causes, not about applying quick fix upgrades.  We are not just simply converting a list of requirements into software changes, but rather, we have taken the time to truly understand what the true operational […]